Answers in minutes, not days

You Need Help Now: How to Contact Casino Stars

Reach the team by live chat, e-mail or phone, every hour of every day, with a typical first answer inside four minutes.

Start the chat 18+ only. Licenced by the Malta Gaming Authority (MGA/B2C/954/2015). Play responsibly.

Paid to players today

283,515 A$

7,999 Players in the clearing now

Casino Stars Ltd. (C-26590, Malta) holds a full Malta Gaming Authority licence — number MGA/B2C/954/2015 — independently audited by BMM Testlabs and iTech Labs.

Our average withdrawal clears in 5 minutes, with a weekly payout volume of A$52 million and a monthly total of A$74 million across 282,000+ verified players.

Every session and transaction is protected by 256-bit TLS encryption, keeping your data and funds secure from the moment you arrive.

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Casino Stars Support: Chat, E-mail or Phone

Pick the line that matches your question and skip the queue that never moves.

Chat first, tickets later

Chat suits anything urgent that needs a back-and-forth, such as a stuck bonus or a payment query, and the first reply typically arrives in four minutes.

Start the chat

A Paper Trail You Keep

Longer cases belong in writing: send the details to [email protected] and expect a first answer within two hours, any day of the week.

Write to us

Pick Up the Phone

Talk it through on +61 2 7390 0506 (AEST), a line that typically answers in one minute and stays open around the clock for anything that cannot wait.

Call us

Six facts for Australia

Far From Malta, Still One Message Away

One Malta-licensed operator, one local phone number, and the same calm standard for every Australian player.

Reach us

Australian phone+61 2 7390 0506

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/954/2015

Get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Casino Stars Points You to Outside Help

Gambling problems sit outside any operator's reach, so three independent organisations exist for Australian players. Each one answers in its own way, and none of them is connected to Casino Stars Ltd.

Gambling Help Online. Runs a free online and phone counselling service for anyone in Australia worried about their own gambling or someone else's.

Lifeline Australia. Answers crisis calls around the clock from Australians in distress, gambling-related or otherwise, and keeps the caller confidential.

National Self-Exclusion Register. Lets you block yourself from licensed online gambling sites across Australia through a single registration that lasts.

Find Out More

Six desks

Department E-mail Addresses at a Glance

Useful the moment a chat window closes and your case needs a named owner with a record.

Account help

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Casino Stars Lines Move Faster With Details

Gather five details and the first person you reach can act, not just log your message.

Five things to gatherSupport staff open your file faster when these are beside you.; Registered email address and player ID; Card or wallet used for the last payment; Screenshot of the error or declined payment; Rough date and time of the issue; Photo ID for verification requests

A Step Beyond Support

Past the Front Desk: Formal Complaint

Written complaints follow a set order, the same way every part of this casino runs.

What Goes in the First E-mail?

Write to the complaints desk with the dates, amounts and what you expected. Send the same facts you already gave the agent, so nothing gets re-asked.

Casino Stars Answers in Writing

A case number comes back once the file opens, and a written reply follows within the complaint window. Keep that reference for every later message.

Front Line First, Manager Second

Still unresolved after that reply? Ask for a manager to look at the file again. A second pair of eyes reviews the same records and answers in writing.

What If Nothing Changes?

A few weeks pass with no resolution and the matter can go to the Malta Gaming Authority. Their decision closes the route on our side.

Casino Stars Behind the Screen

Check the Licence Before You Play

You will know exactly which company runs this casino and which regulator supervises it.

Company

Legal nameCasino Stars Ltd.

Company numberC-26590 (Malta)

Registered addressLevel 4, Portomaso, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/954/2015

Written contact

Support e-mail[email protected]

Casino Stars Queries

What Do Players Ask Support Most?

The worry that asking for help means handing over your password or waiting for hours.

trustWhy does a data request take a separate e-mail?+

The [email protected] address handles copies and deletions, kept apart from the support inbox. Ask in plain words for a copy or for deletion, and send it from the e-mail address registered on the account. Identity is confirmed before anything is released.

trustWhen does my account actually close after I ask?+

The Close account button in your profile starts the process, and a chat message or an e-mail to [email protected] is enough. Closure follows once identity checks finish, usually inside four hours. Any remaining balance is paid out to your chosen method before the account locks.

trustCan support open my account without my password?+

Chat window asks for the e-mail address registered on your account, which is enough for an agent to pull up your file. A password is never requested, and you should end the conversation if one is. Card questions follow the same rule: the last four digits only.

trustWhere does the four-hour verification clock start?+

The [email protected] inbox takes the documents, and the four-hour clock starts when the full set arrives. Photo ID, proof of address and a card image cover most cases. A blurred corner or an expired address is what stretches the wait.

trustDo I need to check the licence before I join?+

Casino Stars Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/954/2015, and the authority supervises the games, the payments and the final stage of any complaint. Because the licence sits in Malta, that is the regulator your account answers to. The same number is printed in the footer.

trustCan I reach support at three in the morning?+

Chat and the phone line both run 24 hours a day, seven days a week, public holidays included. Nothing changes overnight or on a Sunday, because the same desks stay staffed. Every time quoted on this page is AEST.

trustHow long does a reply take in German or Finnish?+

Four languages are covered: English, German, Finnish and Norwegian, so a message in any of them reaches someone who reads it without a translator. Typical replies come within four minutes on live chat, two hours by e-mail and one minute by telephone.

Seven Rows, One Clock

It Is Three in the Morning in Sydney

This clears the usual worry that support has shut for the night in Australia.

Live chat

Chat hours24 hours a day, seven days a week

Chat first reply4 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+61 2 7390 0506

Phone wait1 minute