Casino Stars Ltd. (C-26590, Malta) holds a full Malta Gaming Authority licence — number MGA/B2C/954/2015 — independently audited by BMM Testlabs and iTech Labs.
Six essentials
Read this before you upload
This block settles who runs the check, what backs it and where to write.
Most players worry a blurry photo will stall the payout; these steps prevent that.
Before you choose a file
Open your profile, find the verification area and read the file types listed beside each slot. The request can also arrive at sign-up or first deposit.
Lay the ID flat
Photograph your photo ID flat on a table in daylight, then check that all four corners and every line of text are readable before confirming.
Is a screenshot accepted?
Upload a recent bill or bank letter showing your name and address as registered on the account. Screenshots of app balances usually fail.
Inside the 4 hour wait
Leave the tab alone and wait; most reviews land inside 4 hours. If something is unclear, the verification team replies to the e-mail on your account.
Document list
Which Papers Does the Casino Want?
Sometimes the team asks where the money came from; that is routine AML work, not suspicion.
Photo ID
ConfirmsWho you are and your age
Copy must showFull face, all four corners, clear text
Proof of address
ConfirmsWhere you live now
Copy must showYour name, full address and a recent date
Payment card image
ConfirmsThe card you deposit with
Copy must showCardholder name, first six and last four digits
Your Upload Was Sent Back
Casino Stars reviews every file by hand, so a refusal comes with a specific reason you can fix.
Why Is My ID Cut Off?Corners cropped or light glare across the photo leave the reviewer unable to read the name, and the file then fails the check. Lay the ID on a flat, dark surface Shoot straight down with no flash
Fresh Page, Cleared CheckA bill dated months back no longer proves where you live today, so the address check stops on a document past its window. Request a recent bill or bank statement Check the address matches your account
A Current ID Clears FasterAn ID that expired before the upload date cannot confirm who you are now, so the reviewer asks for a valid version instead. Renew the ID and upload the new one Email [email protected] with questions
Why Does The Casino Ask About My Money?
Holding licence MGA/B2C/954/2015 from the Malta Gaming Authority, Casino Stars must follow anti-money-laundering rules on every account. A source of funds question is a routine step of that licence, applied across the board, and it is never a sign that you are suspected of anything.
Send whichever of these fits how the money reached your account.
Recent payslips from your employer
Bank statement showing the deposits
Notice of assessment from tax work
Sale contract for a property
Statement from a savings account
Spot It Coming
Watch For The Request Moments
Casino Stars builds the check into set moments, so it rarely arrives without warning.
Settling A Mismatch
A date of birth or an address that reads differently from your ID or bill prompts a manual review, and the team asks for the document that settles the gap.
Confirmation Before Any Payout
Cashing out for the first time brings the identity check, because the licence requires a confirmed player before any payout leaves the account.
How Old Do I Need To Be?
Where the registered age needs confirming, the reviewer asks for the photo ID already on file so the 18+ rule holds for every player.
Lift The Limit, Show The Funds
Raising a deposit limit lifts how much can flow through the account, so the team may ask for funds papers that explain the higher level of play.
Stuck At Verification
Checked Once, Paid Sooner
A short answer for each hold, so the queue stops feeling like a closed door.
Will a phone snap of my ID be accepted?+
Yes. The upload screen accepts a phone picture, so the photo ID, proof of address and payment card image can come straight from your camera roll.
Is my ID safe when I send it online?+
Yes, it is. Your files travel through 256-bit TLS encryption and reach the verification team at [email protected]. Only staff handling your file can open them.
Why does the casino ask where my money came from?+
The request is a routine part of the Malta Gaming Authority licence, which requires operators to guard against money laundering. It is not an accusation; a short note on where your income or savings come from is usually enough to close the check.
What if my name changed since the ID was issued?+
The photo ID you hold now and a proof of address in the same name go to [email protected] with a short note about the change. The team will then link the old and new details.
What should I do if you reject my document?+
The refusal note names the fault, such as a cropped edge or a glare spot. A fresh picture of that one paper, sent again to [email protected], puts the queue back where it stopped.
When do I have to verify my account?+
The Malta Gaming Authority licence requires a cleared account at the latest before your first withdrawal, though the casino may ask at registration or at the first deposit. The upload can start as soon as the request arrives, and a complete file usually clears within 4 hours.
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